Connectivity Issues – Stale Index Price for Trigger Orders

Incident Report for Kraken

Resolved

This incident has been resolved.
Posted May 08, 2025 - 11:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 08, 2025 - 11:06 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted May 08, 2025 - 10:28 UTC

Update

We are continuing to investigate this issue.
Posted May 08, 2025 - 10:13 UTC

Investigating

We are currently investigating reports that trigger orders across multiple trading pairs may be executing based on stale index price data on Kraken Pro Web and Mobile, and via the Kraken API. Trading functionality remains available, however, clients may experience unexpected order behavior on pairs that rely on index price triggers. We are working to resolve the issue and will update as soon as we have more information.
Posted May 08, 2025 - 10:06 UTC
This incident affected: Website, Mobile Applications and Kraken API (FIX, REST, Websocket).
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