Issue With Debit / Credit Card Payments

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Jan 17, 2021 - 09:32 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 16, 2021 - 22:35 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 16, 2021 - 21:56 UTC

Investigating

Some clients have reported issues and/or failed payments when using debit / credit cards. We are currently investigating the issue and will provide any updates as soon as possible.

Posted Jan 16, 2021 - 19:41 UTC

This incident affected: Payment Methods (Debit / Credit Cards).