Error Message During Withdrawals

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Apr 21, 2021 - 07:28 UTC

Update

We are still investigating this issue, other fiat- & crypto-assets may show the same error message upon withdrawal. This is a visual bug, withdrawals remain functional. We will provide any updates as soon as possible.

Posted Apr 14, 2021 - 13:15 UTC

Update

We are continuing to investigate this issue.

Posted Apr 14, 2021 - 12:59 UTC

Investigating

We're investigating an issue with the "balance insufficient for withdraw" message when withdrawing GBP and EUR via SEPA. However, withdrawals are still possible.

Posted Apr 14, 2021 - 12:56 UTC

This incident affected: Website.