After continued monitoring, we have identified that some clients are still experiencing issues with withheld funds related to Instant Buy/Sell transactions.
Our teams are actively investigating, and we will provide another update within the next few hours.
Posted May 10, 2026 - 05:14 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 09, 2026 - 21:21 UTC
Update
In addition to card and digital wallet purchases, some balances from Bank Transfer transactions may also be temporarily withheld.
While transactions may appear as successful, the associated funds may not yet be credited to your Kraken account or available for trading.
Our engineering teams are actively investigating the issue and working to restore normal functionality as quickly as possible.
Posted May 09, 2026 - 09:09 UTC
Update
We are continuing to work on a fix for this issue.
Posted May 09, 2026 - 08:49 UTC
Identified
Following the earlier service degradation, we are currently investigating an issue affecting some card and digital wallet purchases, including Apple Pay and Google Pay.
In some cases, transactions may appear as successful and funds may have been charged by the bank or payment provider, but the corresponding balance is either not yet credited to the Kraken account or is not yet available for trading.
Our engineering teams are actively working to resolve the issue as quickly as possible.
Posted May 09, 2026 - 08:20 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 09, 2026 - 06:17 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 09, 2026 - 06:02 UTC
Update
We are continuing to investigate this issue.
Posted May 09, 2026 - 05:38 UTC
Investigating
We are investigating reports from clients having difficulty connecting to API, WEB and Mobile Apps. We are working to resolve the issue and will update as soon as we have more information.
Posted May 09, 2026 - 05:10 UTC
This incident affects: Website, Kraken App, Kraken Pro App and Payment Methods (Euro (EUR) - Instant, Euro (EUR) - SEPA, Euro (EUR) - Wire Transfer Deposits, US Dollar (USD) - Domestic, US Dollar (USD) - Instant, US Dollar (USD) - International, Canadian Dollar (CAD) - Domestic, Canadian Dollar (CAD) - International, Swiss Franc (CHF) - Domestic, Swiss Franc (CHF) - International, Pound Sterling (GBP) - Domestic, Pound Sterling (GBP) - Instant, Pound Sterling (GBP) - International, Australian Dollar (AUD) - Domestic, Japanese Yen (JPY) - Domestic, Argentine Peso (ARS) - Domestic, Brazilian Real (BRL) - Domestic, Colombian Peso (COP) - Domestic, Mexican Peso (MXN) - Domestic, Debit / Credit Cards, PayPal, iDEAL).