Kraken Status

Tezos (XTZ) Funding Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 20:30 UTC

Scheduled - The Tezos (XTZ) funding gateway will be undergoing maintenance from 20:30 UTC February 13 for approximately 1 hour. Tezos network will be transitioning from Delphi to Edo protocol. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.

About This Site

This is the status page for Kraken Digital Asset Exchange (www.kraken.com). If an issue is indicated here, you can be assured that we are working to resolve it as soon as possible and return to normal operations.

Website Operational

Kraken Futures Operational

User Interface Operational

Single Sign-On Operational

REST API Operational

WebSockets API Operational

Cross-Exchange Transfers Operational

Kraken API Operational

REST Operational

WebSockets Operational

Digital Currency Funding Under Maintenance

Aave (AAVE) - ERC20 Operational

Algorand (ALGO) Operational

Aragon (ANT) - ERC20 Operational

Augur (REP) - ERC20 Operational

Balancer (BAL) - ERC20 Operational

Basic Attention Token (BAT) - ERC20 Operational

Bitcoin (XBT) Operational

Bitcoin Cash (BCH) Operational

Cardano (ADA) Operational

Chainlink (LINK) - ERC20 Operational

Compound (COMP) - ERC20 Operational

Cosmos (ATOM) Operational

Curve (CRV) - ERC20 Operational

DAI (DAI) - ERC20 Operational

Dash (DASH) Operational

Decentraland (MANA) - ERC20 Operational

Dogecoin (XDG) Operational

EOS (EOS) Operational

Ethereum (ETH) Operational

Ethereum Classic (ETC) Operational

Filecoin (FIL) Operational

Flow (FLOW) Operational

Gnosis (GNO) - ERC20 Operational

ICON (ICX) Operational

Kava (KAVA) Operational

Keep (KEEP) - ERC20 Operational

Kusama (KSM) Operational

Kyber Network (KNC) - ERC20 Operational

Lisk (LSK) Operational

Litecoin (LTC) Operational

Monero (XMR) Operational

Nano (NANO) Operational

OmiseGO (OMG) - ERC20 Operational

Orchid (OXT) - ERC20 Operational

PAX Gold (PAXG) - ERC20 Operational

Polkadot (DOT) Operational

Qtum (QTUM) Operational

Ripple (XRP) Operational

Siacoin (SC) Operational

Stellar Lumens (XLM) Operational

Storj (STORJ) - ERC20 Operational

Synthetix (SNX) - ERC20 Operational

tBTC (TBTC) - ERC20 Operational

Tether USD (USDT) - ERC20 Operational

Tether USD (USDT) - OMNI Operational

Tezos (XTZ) Under Maintenance

The Graph (GRT) - ERC20 Operational

Tron (TRX) Operational

Uniswap (UNI) - ERC20 Operational

USD Coin (USDC) - ERC20 Operational

Watermelon (MLN) - ERC20 Operational

Waves (WAVES) Operational

yearn.finance (YFI) - ERC20 Operational

ZCash (ZEC) Operational

Fiat Currency Funding Operational

Euro (EUR) - SEPA Operational

Euro (EUR) - Wire Transfer Deposits Operational

Euro (EUR) - Debit / Credit Cards Operational

US Dollar (USD) - Domestic Operational

US Dollar (USD) - International Operational

Canadian Dollar (CAD) - Domestic Operational

Canadian Dollar (CAD) - International Operational

Swiss Franc (CHF) - Domestic Operational

Swiss Franc (CHF) - International Operational

Pound Sterling (GBP) - Domestic Operational

Pound Sterling (GBP) - International Operational

Australian Dollar (AUD) - Domestic Operational

Japanese Yen (JPY) - Domestic Operational

Etana Custody Operational

Staking Operational

Bitcoin (XBT) - Off-chain Operational

Cosmos (ATOM) - On-chain Operational

Ethereum (ETH) - On-chain Operational

Euro (EUR) - Off-chain Operational

Flow (FLOW) - On-chain Operational

Kava (KAVA) - On-chain Operational

Kusama (KSM) - On-chain Operational

Polkadot (DOT) - On-chain Operational

Tezos (XTZ) - On-chain Operational

US Dollar (USD) - Off-chain Operational

Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cosmos (ATOM) Funding Maintenance Feb 18, 05:30-11:30 UTC

The Cosmos (ATOM) funding gateway will be undergoing maintenance on February 18 from 05:30 UTC for approximately 6 hours, in preparation for the network upgrade & hard fork. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.

For more information on the network upgrade & hard fork:

https://stargate.cosmos.network/
https://www.mintscan.io/cosmos/proposals/35
Posted on Feb 11, 09:03 UTC

System Metrics Month Week Day

Kraken Website Uptime

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Kraken API Uptime

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Kraken Futures Uptime

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Kraken Futures API Uptime

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Kraken Pro Uptime

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Kraken Website Response Time

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Kraken API Response Time

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Kraken Futures Response Time

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Kraken Futures API Response Time

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Kraken Pro Response Time

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Past Incidents

Feb 13, 2021

Kraken Website and API Maintenance

Completed - The scheduled maintenance has been completed. All order types may be submitted and can be matched.
Feb 13, 16:12 UTC

Update - Markets are now in post-only mode. Only new limit, post-only orders may be submitted. Other order types will be rejected. Existing orders may still be cancelled.
Feb 13, 16:06 UTC

Verifying - Markets are now in cancel-only mode while we verify system status. Existing orders may be cancelled, but new orders cannot be submitted.
Feb 13, 16:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 15:59 UTC

Scheduled - The Kraken Spot Exchange Website and API will be undergoing a weekly maintenance upgrade on Saturday, February 13 at 16:00 UTC, and be unavailable for approximately 15 minutes. Please note this is a rough estimate and the precise time when services come back up may change slightly. It is recommended not to place or cancel orders during this timeframe. Funding, logins and other non-trading related features will be operational. We kindly advise all our clients to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance. Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.
Feb 12, 23:13 UTC

Synapse Funding Delays

Resolved - This incident has been resolved.
Feb 13, 02:37 UTC

Investigating - We're investigating an issue with the Synapse funding method. Deposits and withdrawals are currently delayed. We will provide any updates as soon as possible.
Feb 11, 17:06 UTC

Feb 12, 2021

Intermittent issue is affecting balances fetched via the REST API

Resolved - This incident has been resolved.
Feb 12, 02:37 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 02:09 UTC

Investigating - We are currently investigating this issue.
Feb 12, 01:16 UTC

Feb 11, 2021

Feb 10, 2021

No incidents reported.

Feb 9, 2021

Website/App Connectivity Issues - Heavy Load

Resolved - This incident has been resolved.
Feb 9, 00:19 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 22:51 UTC

Identified - We are continuing to work on a fix for this issue.
Feb 8, 21:20 UTC

Monitoring - A fix has been implemented and sign-ins and sign-ups have been re-enabled. We are continuing to monitor for any further issues.
Feb 8, 21:10 UTC

Identified - The issue has been identified. Sign-ins and sign-ups are temporarily disabled while a fix is being implemented. We will continue to provide updates.
Feb 8, 21:07 UTC

Investigating - Some clients still encounter issues while using the website and/or upon login. Trading via API and the Kraken Pro app are not affected. We are investigating the issue and our engineers are currently working to resolve it. We will continue to provide updates.
Feb 8, 20:26 UTC

Update - We are continuing to monitor for any further issues.
Feb 8, 19:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 18:58 UTC

Update - A fix has been implemented and we are currently monitoring. Signups are re-enabled at this time.
Feb 8, 18:12 UTC

Update - Sign-ups are temporarily disabled due to extremely high demand. Our engineers are still working to resolve the issue and we will share any updates as soon as they become available.
Feb 8, 17:11 UTC

Identified - We are receiving reports of clients having difficulty connecting to the site and while using the Kraken app. The issue appears to be connected to very heavy traffic. Trading via API and the Kraken Pro app are not affected. We have identified the issue and our engineers are currently working to resolve it. We will share any updates as soon as they become available.
Feb 8, 16:42 UTC

Feb 8, 2021

Funding Delays & Failed Card Payments

Resolved - This incident has been resolved.
Feb 8, 20:47 UTC

Update - We are continuing to monitor for any further issues.
Feb 8, 19:55 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 19:53 UTC

Update - Card payments have been disabled while we are working to resolve the issue. Failed card payments will be returned automatically within a few hours. We will provide any updates as soon as possible.
Feb 8, 17:55 UTC

Identified - We are receiving reports of some clients experiencing delays while using instant funding methods, resulting in slight delays for deposits to be available for trading. Some clients might also experience issues with failed card payments. Failed card payments will be returned automatically within a few hours. Card payments have been disabled for now. We have identified the issue and are working towards a solution. We will provide any updates as soon as possible.
Feb 8, 17:04 UTC

Funding Delays

Resolved - This incident has been resolved.
Feb 8, 15:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 15:14 UTC

Investigating - We are receiving reports of some clients experiencing delays while using instant funding methods, resulting in slight delays for deposits to be available for trading. We are currently investigating the issue and are working towards a solution. We will provide any updates as soon as possible.
Feb 8, 14:54 UTC

Website/App Connectivity Issues - Heavy Load

Resolved - This incident has been resolved.
Feb 8, 15:50 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 8, 14:42 UTC

Update - We are continuing to work on a fix for the issue that is affecting the website and Kraken app. Trading via API and the Kraken Pro app are not affected. We will share any updates as soon as they become available.
Feb 8, 13:59 UTC

Identified - Sign-ups are temporarily disabled due to extremely high demand. Our engineers are working to resolve the issue and we will share any updates as soon as they become available.
Feb 8, 13:38 UTC

Monitoring - We are receiving reports of clients having difficulty connecting to the site and while using the Kraken app. The issue appears to be connected to very heavy traffic. Trading via API and the Kraken Pro app are unaffected. We have identified the issue and our engineers are currently working to resolve it. We will share any updates as soon as they become available.
Feb 8, 13:31 UTC

Feb 7, 2021

Kraken Website and API Maintenance

Completed - The scheduled maintenance has been completed. All order types may be submitted and can be matched.
Feb 7, 16:13 UTC

Update - Markets are now in post-only mode. Only new limit, post-only orders may be submitted. Other order types will be rejected. Existing orders may still be cancelled.
Feb 7, 16:06 UTC

Verifying - Markets are now in cancel-only mode while we verify system status. Existing orders may be cancelled, but new orders cannot be submitted.
Feb 7, 16:03 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 16:00 UTC

Scheduled - The Kraken Spot Exchange Website and API will be undergoing a weekly maintenance upgrade on Sunday, February 7 at 16:00 UTC, and be unavailable for approximately 15 minutes. Please note this is a rough estimate and the precise time when services come back up may change slightly. It is recommended not to place or cancel orders during this timeframe. Funding, logins and other non-trading related features will be operational. We kindly advise all our clients to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance. Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.
Feb 7, 14:11 UTC

Feb 6, 2021

Kraken Website and API Maintenance

Completed - Kraken Website and API Maintenance has been cancelled.
Feb 6, 16:00 UTC

Update - Kraken Website and API Maintenance has been cancelled.
Feb 6, 15:53 UTC

Scheduled - The Kraken Spot Exchange Website and API will be undergoing a weekly maintenance upgrade on Saturday, February 6 at 16:00 UTC, and be unavailable for approximately 15 minutes. Please note this is a rough estimate and the precise time when services come back up may change slightly. It is recommended not to place or cancel orders during this timeframe. Funding, logins and other non-trading related features will be operational. We kindly advise all our clients to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance. Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.
Feb 5, 23:16 UTC

Feb 5, 2021

No incidents reported.

Feb 4, 2021

Site/API Connectivity Issues - Heavy Load

Resolved - This incident has been resolved.
Feb 4, 17:22 UTC

Monitoring - A fix has been implemented and we are monitoring.
Feb 4, 16:07 UTC

Update - We are continuing to investigate this issue.
Feb 4, 14:29 UTC

Investigating - We are receiving reports of clients having difficulty connecting to the site. The issue appears to be connected to very heavy traffic. We are working to resolve the issue and will update as soon as we have more information.
Feb 4, 14:20 UTC

Monitoring - A fix has been implemented. Sign-ups and sign-ins are now enabled. We are monitoring the results.
Feb 4, 10:27 UTC

Investigating - We are receiving reports of clients having difficulty connecting to the site and Rest API. The issue appears to be connected to very heavy traffic. WebSockets trading is unaffected. Sign-ins and sign-ups are temporarily disabled due to extremely high demand. We are working to resolve the issue and will update as soon as we have more information.
Feb 4, 08:47 UTC

Site/API Connectivity Issues - Heavy Load

Resolved - This incident has been resolved.
Feb 4, 01:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 19:52 UTC

Investigating - We are continuing to investigate this issue. Sign-ups are temporarily disabled.
Feb 3, 18:45 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 3, 18:17 UTC

Update - Sign-ups and sign-ins are now enabled. We are working to resolve the issue and will update as soon as we have more information.
Feb 3, 18:08 UTC

Update - We are receiving reports of clients having difficulty connecting to the site and API. The issue appears to be connected to very heavy traffic. Sign-ups and sign-ins are temporary disabled. We are working to resolve the issue and will update as soon as we have more information.
Feb 3, 17:49 UTC

Update - We are continuing to investigate this issue.
Feb 3, 16:53 UTC

Investigating - We are receiving reports of clients having difficulty connecting to the site and API. The issue appears to be connected to very heavy traffic. We are working to resolve the issue and will update as soon as we have more information.
Feb 3, 16:25 UTC

Feb 3, 2021

Siacoin (SC) Funding Maintenance

Completed - The scheduled maintenance has been completed.
Feb 3, 23:52 UTC

Update - We are planning for this maintenance to extend past 22:00 UTC, as we are still waiting for the hard fork block number to be hit.

After the fork, we expect approximately 2 hours before our Siacoin (SC) gateway resumes operation.
Feb 3, 20:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 17:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 3, 07:37 UTC

Scheduled - The Siacoin (SC) funding gateway will be undergoing maintenance on February 3 at 17:00 UTC for approximately 5 hours in preparation for the Siacoin Foundation Hard Fork at height 298,000. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.
Feb 3, 17:00 UTC

Feb 2, 2021

Polkadot (DOT) Funding Maintenance

Completed - The scheduled maintenance has been completed.
Feb 2, 16:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 16:00 UTC

Scheduled - The Polkadot (DOT) funding gateway will be undergoing maintenance from 16:00 UTC today for approximately 30 minutes. Deposits and withdrawals will be unavailable - transfers made during this time will be processed shortly after the maintenance is complete. We will provide updates as necessary.
Feb 2, 15:53 UTC

Flow (FLOW) Funding Delays.

Resolved - This incident has been resolved.
Feb 2, 11:10 UTC

Investigating - We are currently experiencing slight delays with Flow (FLOW) Deposits and Withdrawals. Our engineers are aware of the issue and are investigating. Further updates will be posted as they come. We thank you for your patience.
Feb 2, 03:07 UTC

Feb 1, 2021

Site/API Connectivity Issues - Heavy Load

Resolved - This incident has been resolved.
Feb 1, 22:29 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 1, 18:01 UTC

Investigating - We are investigating an issue with the 'Instant Buy' feature on Kraken.com and transactions via Kraken mobile app. All trading pairs are available through the Trading UI, Web Sockets and REST API. We are working to resolve the issue and will update as soon as we have more information.
Feb 1, 17:44 UTC

Monitoring - A fix has been implemented and we are monitoring the results. Sign-ups and sign-ins are enabled again.
Feb 1, 16:27 UTC

Investigating - We are receiving reports of clients having difficulty connecting to the site and REST API. WebSockets trading is unaffected. The issue appears to be connected to very heavy traffic. Sign-ins and sign-ups are temporarily disabled due to extremely high demand. We are working to resolve the issue and will update as soon as we have more information.
Feb 1, 14:00 UTC

Synapse Funding Gateway - New User Activation Delays

Resolved - This incident has been resolved.
Feb 1, 13:27 UTC

Investigating - We are currently investigating an issue with new user activations for the Synapse funding gateway. We are working with our funding partner towards a solution and will provide any updates as soon as possible.
Jan 30, 21:13 UTC

Live Chat Unavailable

Resolved - This incident has been resolved.
Feb 1, 12:30 UTC

Investigating - We are investigating an issue with our Live Chat widget. Support via Live Chat is currently unavailable.
Feb 1, 11:56 UTC

Jan 31, 2021

FLOW Staking / Deposits / Withdrawals

Resolved - This incident has been resolved.
Jan 31, 16:28 UTC

Investigating - Deposits, withdrawals & staking activities are currently unavailable for FLOW. Our developers are investigating the issue at this time.
Jan 31, 15:07 UTC

Jan 30, 2021

We are currently investigating an issue with the 'Instant Buy' button.

Resolved - This incident has been resolved.
Jan 30, 15:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 15:00 UTC

Investigating - Some clients have reported an error with the 'Instant Buy' button, they see the following error message: "We're sorry, we cannot obtain a price at this time. Please try again later." While we're working to resolve the issue, logging in through the website (not the mobile app) and using the trade functionality works in the meantime.
Jan 30, 12:00 UTC

Resolved - This incident has been resolved.
Jan 30, 15:00 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 13:46 UTC

Investigating - Some clients have reported having difficulties logging in and being asked for their 2FA credentials, even if they have none setup. While we're investigating the issue, we suggest clearing cache and cookies as this seems to resolve the problem.
Jan 30, 09:43 UTC

Resolved - This incident has been resolved.
Jan 30, 14:26 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 13:41 UTC

Identified - Some clients are reporting issues upon login and/or trying to approve a new device. We have identified the issue and are working towards a solution.
Jan 30, 12:04 UTC

Synapse Funding Delays

Resolved - This incident has been resolved.
Jan 30, 06:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 23:52 UTC

Update - We are continuing to investigate this issue.
Jan 29, 20:21 UTC

Investigating - We're investigating an issue with the Synapse funding gateway. Deposits and withdrawals are currently delayed. We will provide any updates as soon as possible.
Jan 29, 01:24 UTC

Site/API Connectivity Issues - Heavy Load

Resolved - This incident has been resolved.
Jan 30, 06:57 UTC

Monitoring - A fix has been implemented. Website, trading and our Mobile App are back online. New sign ups are currently unavailable. We continue to monitor the results.
Jan 30, 01:57 UTC

Update - A fix has been implemented. Website, trading and our Mobile App are back online. New sign ups are currently unavailable. We continue to monitor the results.
Jan 30, 01:55 UTC

Identified - A fix has been implemented. Website, trading and our Mobile App are back online. New sign ups are currently unavailable. We continue to monitor the results.
Jan 30, 01:44 UTC

Update - We are continuing to monitor for any further issues.
Jan 30, 01:41 UTC

Update - A fix has been implemented. Website and our Mobile App are back online. New sign ups are currently unavailable. Trading in cancel only. We continue to monitor the results.
Jan 30, 01:40 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 00:43 UTC

Identified - A fix has been implemented. Trading is back online and we are monitoring the results.
Jan 30, 00:23 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 00:04 UTC

Update - We are continuing to work on a fix for this issue.
Jan 29, 20:20 UTC

Update - Trading is enabled again via API and Kraken Terminal. We are still working to resolve intermittent connectivity issues while accessing the Website. We are continuing to provide updates. Thank you for your patience.
Jan 29, 17:15 UTC

Update - The website has been put into maintenance mode while we are working to resolve the issues. We will update as soon as we have more information. We sincerely apologize for the inconvenience.
Jan 29, 16:00 UTC

Identified - We are receiving further reports of clients having difficulty connecting to the site and API as well as logging in to their accounts and/or placing orders due to very heavy traffic. There can also be delays when signing up and funding your account.

We are working to resolve these issues and will update as soon as we have more information.
Jan 29, 15:00 UTC

Update - All affected components have returned to a fully operational state. The engineering team will continue to monitor site performance. We will continue to provide updates as necessary.
Jan 29, 08:11 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 07:51 UTC

Investigating - We are experiencing sign-in issues again. We are investigating the root cause of the problem.
Jan 29, 06:58 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 06:36 UTC

Update - We are continuing to investigate the issue.
Jan 29, 05:54 UTC

Verification Delays

Resolved - This incident has been resolved.
Jan 30, 06:57 UTC

Update - We are continuing to investigate this issue.
Jan 29, 20:20 UTC

Update - We are continuing to investigate this issue.
Jan 29, 11:30 UTC

Investigating - Clients are unable to get verified. We are investigating the issue.
Jan 29, 06:59 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 29, 06:37 UTC

Investigating - We are currently experiencing a heavy load of verification requests at kraken.com. We are investigating and looking into solutions to resolve this as soon as possible.

Uploaded documents are at the moment taking longer than usual to be processed.
Jan 28, 23:18 UTC

Some Website Links Showing the "404 Error" Message

Resolved - This incident has been resolved.
Jan 30, 06:20 UTC

Investigating - 404 error message is displayed when clicking on the 'Support' link on the top header. We are aware of the issue and will repair the link as soon as possible. In the meantime, please use the 'Support Center' link found in the 404 error message page.
Jan 30, 02:15 UTC

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