Connectivity Issues - Mobile & Websockets

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Mar 17, 2023 - 09:37 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 17, 2023 - 09:09 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 17, 2023 - 07:54 UTC

Update

We are continuing to investigate this issue.

Posted Mar 17, 2023 - 07:31 UTC

Investigating

We are investigating reports from clients having difficulty connecting to the site via mobile apps and Websockets, both Pro and Consumer apps are affected. We are working to resolve the issue and will update as soon as we have more information.

Posted Mar 17, 2023 - 07:15 UTC

This incident affected: Website, Mobile Applications and Kraken API (REST, Websocket).