Krak Card Ordering Delays

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Nov 25, 2025 - 21:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 25, 2025 - 20:46 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 25, 2025 - 20:19 UTC

Investigating

We are currently investigating an issue where some clients may see an error when attempting to order a Krak Card. In most cases, the order is still successfully created, but it may take a few minutes to appear in the app.

Posted Nov 25, 2025 - 20:10 UTC

This incident affected: Krak App.