New device approval & username request emails not arriving for some clients.

Incident Report for Kraken

Resolved

This incident has been resolved.
Posted Sep 16, 2022 - 09:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Emails are currently going out, however there is a backlog of email requests which are currently being processed.

All emails should go through over the next hour.
Posted Sep 16, 2022 - 08:09 UTC

Investigating

We are investigating reports from some clients not receiving username request or new device login approval emails. We are working to resolve the issue and will update as soon as we have more information.
Posted Sep 16, 2022 - 05:41 UTC
This incident affected: Website.
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