Connectivity Issues - Web & Mobile

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted May 10, 2021 - 22:11 UTC

Monitoring

A fix has been implemented, trading is full operational. We will continue to monitor the status.

Posted May 10, 2021 - 20:46 UTC

Update

Markets are now in Post-only mode. We'll continue to provide updates here.

Posted May 10, 2021 - 20:41 UTC

Identified

Markets are now in cancel-only mode while we verify system status. Existing orders may be cancelled, but new orders cannot be submitted. We'll continue to provide updates here

Posted May 10, 2021 - 20:32 UTC

Investigating

We are receiving reports of clients having difficulty connecting to the site and API as well as via mobile apps. The issue appears to be connected to very heavy traffic. We are working to resolve the issue and will update as soon as we have more information.

Posted May 10, 2021 - 20:17 UTC

This incident affected: Website and Kraken API (REST, Websocket).