Connectivity Issues - Web & Mobile - Heavy Load

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Oct 11, 2025 - 00:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 10, 2025 - 22:25 UTC

Investigating

We are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. The issue appears to be connected to very heavy traffic. We are working to resolve the issue and will update as soon as we have more information.

Posted Oct 10, 2025 - 22:04 UTC

This incident affected: Website, Mobile Applications and Kraken API (REST, Websocket).