Document Upload Issues

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Jan 11, 2023 - 23:58 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 11, 2023 - 23:52 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 11, 2023 - 22:51 UTC

Investigating

We are investigating reports from some clients having difficulty uploading documents to their account. We are working to resolve the issue and will update as soon as we have more information.

Posted Jan 11, 2023 - 22:22 UTC

This incident affected: Website and Mobile Applications.