Issues During New Account Onboarding on the Kraken App

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Jun 26, 2026 - 14:15 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 26, 2026 - 14:11 UTC

Investigating

We are currently investigating an issue affecting a subset of clients using the Kraken Mobile app. Affected clients may see a blank screen after selecting their nationality new account onboarding, which may prevent them from completing the onboarding flow. Website and the Pro app are fully functional and can be used as a workaround. We are working to resolve the issue and will update as soon as we have more information.

Posted Jun 26, 2026 - 14:01 UTC

This incident affected: Kraken App.