In-app Support Links Not Loading on Mobile (Kraken Pro & Consumer)

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Jun 12, 2025 - 19:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 12, 2025 - 18:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 12, 2025 - 16:43 UTC

Investigating

We are currently investigating an issue affecting both Kraken Pro and Kraken Consumer mobile apps where embedded links to support articles, Terms of Service, and related content are not loading as expected. The issue does not affect trading functionality, account access, or security. We will follow up with more information shortly.

Posted Jun 12, 2025 - 16:05 UTC

This incident affected: Mobile Applications.