Intermittent Delays on PTL and Earn Services

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Jan 21, 2026 - 13:48 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 21, 2026 - 12:31 UTC

Investigating

We are investigating an issue causing intermittent delays for some users when using PTL-related services and Earn.
Impacted users may experience slower response times or occasional timeouts while performing actions related to these services. Our engineering teams are actively investigating the issue and working to reduce impact.
We will provide updates as more information becomes available.

Posted Jan 21, 2026 - 12:27 UTC