Connectivity Issues - Web & Mobile

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted May 23, 2025 - 11:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 23, 2025 - 09:13 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 23, 2025 - 09:09 UTC

Investigating

We are investigating reports from clients experiencing errors or incomplete data when attempting to: view asset rates or historical charts, load portfolio balances or valuations, interact with market data endpoints. We are working to resolve the issue and will update as soon as we have more information.

Posted May 23, 2025 - 08:48 UTC

This incident affected: Website, Mobile Applications and Kraken API (REST, Websocket).