Password reset emails

Incident Report for Kraken

Resolved

This incident has been resolved.
Posted Jun 06, 2026 - 08:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 06, 2026 - 07:57 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 06, 2026 - 07:43 UTC

Investigating

We are investigating an issue where some clients attempting to reset their passwords may receive an incorrect confirmation email stating that their password was changed, even though the password reset was not successfully completed.

Our teams are reviewing the issue and working to understand the scope of impact. We will provide another update as soon as more information is available.
Posted Jun 06, 2026 - 07:32 UTC
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