Intermittent Debit / Credit Card, Apple Pay and Google Pay Purchases Issue

Incident Report for Kraken

Resolved

This incident has been resolved.
Posted Nov 12, 2024 - 11:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 11, 2024 - 16:52 UTC

Update

Deposits and withdrawals using debit / credit card, Apple Pay & Google Pay are unavailable at this time while we investigate an issue. We are working to resolve the issue and will provide any updates as soon as possible.
Posted Nov 11, 2024 - 16:20 UTC

Investigating

We are investigating intermittent issues with debit / credit card, Apple Pay & Google Pay. Some clients might be experiencing failed transactions temporarily. We are working to resolve the issue and will provide any updates as soon as possible.
Posted Nov 11, 2024 - 16:00 UTC
This incident affected: Payment Methods (Euro (EUR) - SEPA, US Dollar (USD) - Domestic, Debit / Credit Cards).
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