Customers Bank Transactions Delays

Incident Report for Kraken

Resolved

This incident has been resolved.
Posted Dec 23, 2025 - 12:04 UTC

Update

We are continuing to monitor for any further issues.
Posted Dec 23, 2025 - 11:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 23, 2025 - 11:27 UTC

Investigating

We are currently investigating an issue with withdrawal & deposit delays through Customers Bank. We will provide updates as soon as possible.
Posted Dec 23, 2025 - 09:41 UTC
This incident affected: Payment Methods (US Dollar (USD) - Domestic, US Dollar (USD) - Instant, US Dollar (USD) - International).