Email Verification Link Unavailable - Web & Mobile
Incident Report for Kraken
Resolved
This incident has been resolved.
Posted Dec 17, 2024 - 22:59 UTC
Monitoring
A fix has been implemented and we are monitoring the results.

If you experienced this issue, please delete the affected bank account or crypto withdrawal address and re-add it to receive a new verification email.

We appreciate your patience while we continue to monitor the situation.
Posted Dec 17, 2024 - 21:48 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 17, 2024 - 21:02 UTC
Investigating
We are investigating reports from clients having difficulty receiving email verification links for bank account and crypto withdrawal address confirmations.

We are working to resolve the issue and will update as soon as we have more information.
Posted Dec 17, 2024 - 20:56 UTC
This incident affected: Website and Mobile Applications.
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