Email delivery issue

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Aug 13, 2024 - 13:07 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 12, 2024 - 23:52 UTC

Update

Email delivery issues are still in place and our teams are working on applying the fix. At the moment emails are not getting delivered for a number of services like new device login approvals, confirmation of withdrawals/deposits, 2fa confirmations and etc. We are working on resolving this issue and will provide updates as soon as we have information to share.

Posted Aug 12, 2024 - 09:35 UTC

Investigating

We are currently experiencing email delivery issues.
We are investigating the problem and are currently working to resolve the issue as soon as possible.

Posted Aug 12, 2024 - 05:42 UTC