Instant Messaging delays
Incident Report for Kraken
Resolved
This incident has been resolved.
Posted Oct 02, 2024 - 09:52 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 01, 2024 - 13:07 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 01, 2024 - 12:21 UTC
Investigating
We are investigating reports from clients experiencing lengthy delays when accessing live support through our Instant Messaging service . We are working to resolve the issue and will update as soon as we have more information.

If possible, clients are advised to use other means for obtaining assistance, such as Phone Support.
Posted Oct 01, 2024 - 11:12 UTC
This incident affected: Support.