Instant Messaging delays

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Oct 02, 2024 - 09:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 01, 2024 - 13:07 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 01, 2024 - 12:21 UTC

Investigating

We are investigating reports from clients experiencing lengthy delays when accessing live support through our Instant Messaging service . We are working to resolve the issue and will update as soon as we have more information.

If possible, clients are advised to use other means for obtaining assistance, such as Phone Support.

Posted Oct 01, 2024 - 11:12 UTC

This incident affected: Support.