Issue with card payments using the 'Buy Crypto' button

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Nov 06, 2020 - 20:25 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 06, 2020 - 17:04 UTC

Investigating

We are currently investigating an issue with card payments, which is preventing some clients from using the 'Buy Crypto' tool. We're working towards a solution and will provide any updates as soon as they become available.

Posted Nov 06, 2020 - 15:53 UTC

This incident affected: Website and Kraken Futures (User Interface).