A fix has been implemented. Website, trading and our Mobile App are back online. New sign ups are currently unavailable. We continue to monitor the results.
Posted Jan 30, 2021 - 01:57 UTC
Update
A fix has been implemented. Website, trading and our Mobile App are back online. New sign ups are currently unavailable. We continue to monitor the results.
Posted Jan 30, 2021 - 01:55 UTC
Identified
A fix has been implemented. Website, trading and our Mobile App are back online. New sign ups are currently unavailable. We continue to monitor the results.
Posted Jan 30, 2021 - 01:44 UTC
Update
We are continuing to monitor for any further issues.
Posted Jan 30, 2021 - 01:41 UTC
Update
A fix has been implemented. Website and our Mobile App are back online. New sign ups are currently unavailable. Trading in cancel only. We continue to monitor the results.
Posted Jan 30, 2021 - 01:40 UTC
Update
A fix has been implemented. Website and our Mobile App are back online. New sign ups are currently unavailable. Trading in cancel only. We continue to monitor the results.
Posted Jan 30, 2021 - 00:44 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 30, 2021 - 00:43 UTC
Identified
A fix has been implemented. Trading is back online and we are monitoring the results.
Posted Jan 30, 2021 - 00:23 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 30, 2021 - 00:04 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jan 29, 2021 - 20:20 UTC
Update
Trading is enabled again via API and Kraken Terminal. We are still working to resolve intermittent connectivity issues while accessing the Website. We are continuing to provide updates. Thank you for your patience.
Posted Jan 29, 2021 - 17:15 UTC
Update
The website has been put into maintenance mode while we are working to resolve the issues. We will update as soon as we have more information. We sincerely apologize for the inconvenience.
Posted Jan 29, 2021 - 16:00 UTC
Identified
We are receiving further reports of clients having difficulty connecting to the site and API as well as logging in to their accounts and/or placing orders due to very heavy traffic. There can also be delays when signing up and funding your account.
We are working to resolve these issues and will update as soon as we have more information.
Posted Jan 29, 2021 - 15:00 UTC
Update
All affected components have returned to a fully operational state. The engineering team will continue to monitor site performance. We will continue to provide updates as necessary.
Posted Jan 29, 2021 - 08:11 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 29, 2021 - 07:51 UTC
Investigating
We are experiencing sign-in issues again. We are investigating the root cause of the problem.
Posted Jan 29, 2021 - 06:58 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 29, 2021 - 06:36 UTC
Update
We are continuing to investigate the issue.
Posted Jan 29, 2021 - 05:54 UTC
Investigating
We are receiving reports of clients having difficulty connecting to the site and API. The issue appears to be connected to very heavy traffic. We are working to resolve the issue and will update as soon as we have more information.
Posted Jan 29, 2021 - 00:15 UTC
This incident affected: Website and Kraken API (REST, Websocket).