Auto Earn Assets - Balances not displaying correctly

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Nov 14, 2025 - 18:26 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 14, 2025 - 17:42 UTC

Update

We are continuing to work on a fix for this issue.

Posted Nov 14, 2025 - 11:14 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 14, 2025 - 08:15 UTC

Investigating

We are investigating an issue where balances for assets enabled in Auto Earn may not appear correctly in client portfolios. In some cases, portfolio balances may show as zero or inaccurate.

We are working to resolve the issue and will provide any updates as soon as possible.

Posted Nov 14, 2025 - 06:58 UTC