Connectivity Issues - Web & Mobile

Incident Report for Kraken

Resolved

This incident has been resolved.
Posted Jun 21, 2025 - 23:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 21, 2025 - 22:32 UTC

Update

We are preparing a new version of the Pro and Kraken apps for release and will update when this is ready for users to download. In the meantime, users who are able to upgrade to Android 16 will find that the current versions of the Pro and Kraken apps should work without issues. Thank you for your patience
Posted Jun 21, 2025 - 19:09 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 21, 2025 - 16:44 UTC

Update

Clients using Android devices mainly seem to be impacted, but we're still investigating the exact root cause. Thank you for your patience!
Posted Jun 21, 2025 - 16:16 UTC

Update

We are continuing to investigate this issue.
Posted Jun 21, 2025 - 15:35 UTC

Investigating

We are investigating reports from clients having difficulty connecting to our mobile apps. We are working to resolve the issue and will update as soon as we have more information.
Posted Jun 21, 2025 - 15:04 UTC
This incident affected: Mobile Applications.