Connectivity Issues - Web & Mobile

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Dec 04, 2023 - 19:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 04, 2023 - 15:57 UTC

Identified

We are aware of some latency on websockets and are investigating this. We are working to resolve the issue and will update as soon as we have more information.

Posted Dec 04, 2023 - 12:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 04, 2023 - 11:39 UTC

Investigating

We are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.

Posted Dec 04, 2023 - 11:16 UTC

This incident affected: Website, Mobile Applications and Kraken API (REST, Websocket).