Issue with New Device Approval

Incident Report for Kraken

Resolved

This incident has been resolved.
Posted Mar 13, 2026 - 17:04 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 13, 2026 - 17:04 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 13, 2026 - 16:31 UTC

Investigating

We are currently investigating this issue.
Posted Mar 13, 2026 - 15:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 13, 2026 - 15:35 UTC

Update

We are continuing to investigate this issue.
Posted Mar 13, 2026 - 11:30 UTC

Investigating

We are investigating reports from clients facing error preventing them from approving new devices. Problem occurs on both Mobile and Web platforms and affects small subset of clients.
Posted Mar 13, 2026 - 11:29 UTC
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