Document uploads delayed

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Sep 04, 2025 - 20:51 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 04, 2025 - 20:35 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 04, 2025 - 20:27 UTC

Investigating

We are investigating an issue where some clients are unable to upload documents successfully. Affected users may see documents stuck in processing and not progressing to verification.

We are actively investigating and working on a fix. We will provide further updates as more information becomes available.

Posted Sep 04, 2025 - 20:11 UTC