Intermittent Withdrawal Delays

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Nov 29, 2024 - 17:54 UTC

Update

New withdrawals are flowing through, but old ones might still present delays in the following currencies: USD, EUR, GBP, AUD, CAD, BTC, XRP, LTC, XDG, XLM, ETH, ETC, REP, XMR, USDT, ADA, ATOM, ALGO, USDC, TRX, ZRX, MANA, EWT, SAND, SOL, INJ, SCRT, OSMO, STX, ARB, SUI, BLUR, TIA, JUP, JTO, WIF, HNT, ETHFI, DRIFT, NOS.

We are working diligently to resolve the issue and will keep you informed. Thank you for your patience.

Posted Nov 29, 2024 - 08:57 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 29, 2024 - 08:06 UTC

Investigating

We are investigating reports that some clients are experiencing withdrawals and ledger update delays. Please be assured we are working diligently to resolve the issue and will keep you informed. Thank you for your patience.

Posted Nov 29, 2024 - 05:03 UTC

This incident affected: Payment Methods (Euro (EUR) - SEPA, Euro (EUR) - Wire Transfer Deposits, US Dollar (USD) - Domestic, US Dollar (USD) - Instant, US Dollar (USD) - International, Canadian Dollar (CAD) - Domestic, Canadian Dollar (CAD) - International, Pound Sterling (GBP) - Domestic, Pound Sterling (GBP) - International) and Digital Currency Funding (Bitcoin (BTC) - Bitcoin Network, Bitcoin (BTC) - Lightning Network, Ethereum (ETH), Ethereum (ETH) - ARB, Ethereum (ETH) - Arbitrum Nova, Ethereum (ETH) - Linea, Ethereum (ETH) - OP, Ethereum (ETH) - POLY, Ethereum (ETH) - zkSync Era, Solana (SOL), Tether USD (USDT) - ARB, Tether USD (USDT) - ERC20, Tether USD (USDT) - OP, Tether USD (USDT) - POLY, Tether USD (USDT) - SOL, Tether USD (USDT) - TRC20, USD Coin (USDC) - ARB, USD Coin (USDC) - ERC20, USD Coin (USDC) - OP, USD Coin (USDC) - POLY, USD Coin (USDC) - SPL, USDS (USDS) - ERC20, XRP (XRP)).