Intermittent Debit / Credit Card, Apple Pay and Google Pay Purchases Issue

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Nov 13, 2024 - 23:45 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2024 - 16:43 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 13, 2024 - 16:14 UTC

Investigating

We are investigating intermittent issues with debit / credit card, Apple Pay & Google Pay. Some clients might be experiencing failed transactions temporarily. We are working to resolve the issue and will provide any updates as soon as possible.

Posted Nov 13, 2024 - 16:02 UTC

This incident affected: Payment Methods (Euro (EUR) - SEPA, US Dollar (USD) - Domestic, Debit / Credit Cards).