Connectivity Issues - Web & Mobile

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Jun 18, 2024 - 17:40 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 18, 2024 - 16:03 UTC

Update

Markets are back online while we continue to verify the system status. All order types may be submitted and can be matched. All login issues to www.kraken.com and mobile are functional again.

Posted Jun 18, 2024 - 14:56 UTC

Identified

Markets are now in post-only mode. Only new limit, post-only orders can be submitted. Other order types will be rejected. Existing orders can still be cancelled.

Posted Jun 18, 2024 - 14:41 UTC

Investigating

We are investigating reports from clients having difficulty connecting to the site and API as well as via mobile apps. We are working to resolve the issue and will update as soon as we have more information.

Posted Jun 18, 2024 - 14:31 UTC

This incident affected: Website, Mobile Applications and Kraken API (FIX, REST, Websocket).