If you were impacted, your deposit should now be credited to your Kraken account. In cases where funds were not successfully processed, the payment will be automatically returned to your card issuer.
No client action is required. If you have any questions or believe your funds are still missing, please reach out to our support team.
Posted Jul 29, 2025 - 20:30 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 29, 2025 - 20:22 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jul 29, 2025 - 19:39 UTC
Update
We are continuing to investigate this issue.
Posted Jul 29, 2025 - 19:11 UTC
Investigating
We are currently investigating reports of successful card payments where the purchased crypto has not been credited to client accounts. Our engineering teams are actively working to identify the root cause. We will provide updates here as soon as more information becomes available.
Posted Jul 29, 2025 - 19:11 UTC
This incident affected: Payment Methods (Debit / Credit Cards).