Connectivity Issues - New Canadian Accounts, Web & App

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted May 05, 2022 - 12:52 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 05, 2022 - 12:22 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 05, 2022 - 09:55 UTC

Investigating

We are investigating reports that Canadian accounts created within the last three days are being presented with an error when selecting 'Buy', 'Sell' or 'Convert' on both the site and Consumer Mobile App.
We are working to resolve the issue and will update as soon as we have more information.

Posted May 05, 2022 - 09:27 UTC

This incident affected: Website and Kraken API (REST, Websocket).