Connectivity Issues - Web & Mobile

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Sep 24, 2024 - 17:59 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2024 - 16:50 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 24, 2024 - 16:41 UTC

Investigating

We are investigating reports from clients having difficulty connecting to the site as well as via mobile apps, in some cases being presented with a white page. We are working to resolve the issue and will update as soon as we have more information.

Posted Sep 24, 2024 - 16:23 UTC

This incident affected: Website, Mobile Applications and Kraken API (REST, Websocket).