Custody – Vault creation errors

Incident Report for Kraken

Resolved

This incident has been resolved.

Posted Sep 05, 2025 - 16:08 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 05, 2025 - 15:42 UTC

Investigating

We are investigating an issue causing errors when creating new custody vaults. Some clients may experience failures when attempting to create a vault. Our teams are working to identify the cause and restore normal operation.

Posted Sep 05, 2025 - 15:33 UTC

This incident affected: Kraken Institutional (OTC, Custody User Interface).