Customers Bank Transactions Delays

Incident Report for Kraken

Resolved

This incident has been resolved.
Posted Jan 15, 2026 - 23:46 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 15, 2026 - 22:45 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 15, 2026 - 22:44 UTC

Investigating

We are currently investigating an issue with withdrawal & deposit delays through Customers Bank. We will provide updates as soon as possible.
Posted Jan 15, 2026 - 22:32 UTC
This incident affected: Payment Methods (US Dollar (USD) - Domestic, US Dollar (USD) - Instant, US Dollar (USD) - International).